FAQ

1. My account

1.1. How can I register and how much it costs?

Please follow the registration link and fill out the form. It is free to register your profile and look through other ladies profiles. The more you tell ladies about yourself, the more chances you have to get their attention.

1.2. May I send messages without registration of my Profile?

No, to have an opportunity to communicate with a lady, you should register first.

1.3 What should I do if I forgot my password?

Use the service of password renewal. Insert your e-mail address and press the button. Your password will be sent to this address. If you don’t remember the address that you put while registering, please contact us and we will provide you the first three letters of this address. Your password is ciphered and we cannot see it.

1.4 How can I change information on my Profile?

To change any information on your profile, please log in to your account, press "Profile", on top right and change your information.

1.5. How a lady can see my page?

Ladies have same environment as you. They can find you via search page, dashboard or chat.

1.6. How can I remove my profile?

To remove your profile please contact us and we will assist you with this.

1.7. How can I upload a picture to my profile?

Please log in to your account and follow references Profile, Edit photo. Please notice that the size limit of the picture to be uploaded should not exceed 16Mb. If you are unable to decrease the image size, please contact us and we will assist you with it.

2. Communication

2.1 Can I send a photo with my message?

Yes, you can send any photo with your message which is not bigger than 16Mb.

2.2 Is number of symbols in the letter limited?

There is limitation for 3000 symbols; however as you can see in the course of practice, very long letters are very rarely being read till the end, because the lady is not interested in the number of symbols, but in warmth, care and attention that you are able to show her through this letter.

2.3 Exchanging personal contact information.

It is prohibited to exchange any personal contact information through the letters, sms or chat. If you'd like to receive ladies direct contact information, please use the "Contact Us" page to submit a contact request. Please note, that we provide only the information, that lady agrees to share with you and we responsible for its accuracy for the limited period of time of one month. Please don't forget to include ladies ID number and name on your request.

Do not try sending your email, phone numbers address, etc. through the letters, as they will be blocked and not delivered to the lady, also you will be charged credits per letter that are non-refundable.

2.4 I purchased a gift and it was not delivered yet.

Please allow us at list 3 business days to deliver the gift. Also, please notice that during holidays ladies can be out of their hometown, so it will take longer to deliver the gift. Please notice that the gift on the image may vary from the delivered item.

3. Payment methods, refunds and service cost

3.1.How to purchase credits?

After the registration of your profile, on the top of the page please click to "Credits:" button and choose the convenient for you method of payment. We guarantee the safety of this operation because we work using the SSL technologies of grinding. You can conduct your payment using credit cards by choosing the amount of credits you would like to purchase.

3.2. Rates and Fees

Rates and prices for services you can find on purchase credits page

3.3. Can I get credits back for empty and/or duplicate letters.

Please contact our customer support to receive a refund for duplicated letter and we will be happy to deposit it to your account immediately.

3.4. My payment went through, but credits were not deposited to my account.

If credits were not deposited to your account immediately, please allow us 24 hours to proceed your order. If by that time, the deposit was not made, please feel free to contact us to follow up with your order.

3.5. Can I use Western Union for paying?

Yes, you can use Western Union service, you should contact the administration and they will procide you with all necessary information.

3.6. Can I use my credit card for paying and how safe it is?

Yes, you can use credit card to pay for the service. The information about your credit card is impenetrable. Purchasing information which you put on our site cannot be saved, because during our processing we use the SSL technologies of grinding. You can check this by yourself. You can see this information on the page where you put your purchasing information in the field of address in a browser window.

3.7. Prepaid cards.

You can pay via Multicards payment gateway. It's secure, private and easy to use.

4. Your safety

4.1. Credit card user safety

The information about your credit card is impenetrable. Purchasing information which you put on our site cannot be saved, because during our processing we use the SSL technologies of grinding. You can check this by yourself. You can see this information on the page where you put your purchasing information in the field of address in a browser window.

4.2. Confidentiality

Diana-Dating.com values confidentiality of its clients and will not spread your personal data. We’ll use all your information: name, e-mail addresses information only to create your account. We would like to warn our clients. Do not share your information on other sites which are not the part of our service, because it can become available for a lot of people. Be careful when you decide to reveal your information! We follow an established order of security to preserve your personal safety and protect your information from receiving by a third person. Don’t forget that only you are responsible for a safety of your account: password, e-mail address.

4.3. Anti scam policy

Our advantage is the next one – we are the only link between you and a lady and there are no mediators! Before registration we check every lady’s passport and all ladies’ photos represent the facts! We take strong measures to avoid cheating and misunderstandings, but of course it is impossible to avoid all difficulties. Take care also by yourself: ask lady a lot of questions in order to know her better, if you decided to visit her country and meet lady in person our site will help you in meeting, accommodation and also will render you an interpreter if you have a language barrier between you and your lady. If you doubt about lady’s honesty, write to us support@diana-dating.com, and we will try to make this situation clear at the earliest possible date. We hope that you will find the lady from your dream here on our site. We show honesty, openness and responsibility on our work and we hope that you’ll be satisfied with our cooperation.

5. Customer service

Please visit Contact Us page and submit any request to our managers. Or use email address support@diana-dating.com for assistance.